Numbers

Tracking Code

• Installing the CTM Tracking Code on Your Site
• Utilizing Cvars to Capture Custom URL Parameter Values Within Custom Fields
• Refresh tracking code
• How to delay execution of the Tracking Code
• How to Prevent Number Swapping
• Tracking Code Cookies

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Tracking Numbers

• Collect Calls
• Bulk Update Tracking Numbers
• Tracking Numbers
• Searching Tracking Numbers within an Agency
• Determine Tracking Number Allocation
• Restoring Released Tracking Numbers

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Buy Numbers

• Navigating International Regulatory
• Buying Tracking Numbers in Bulk
• Number Requests (Toll-free, Vanity, and Out-of-Stock Area Codes)
• Enhanced Caller ID
• Determining Exact Location of Canadian Numbers
• Why do some phone numbers have an address requirement?

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Tracking Sources

• Updating a Tracking Number's Tracking Source
• Excluding Branded Organic Searches
• Create Custom Tracking Sources
• First and Last Touch
• Creating a Tracking Source
• Tracking Numbers and Email Campaigns

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Dynamic Numbers

• How Does Dynamic Number Insertion Work?
• Number Pools
• Swapping Numbers in Images
• Testing Number Swapping (DNI)
• Creating Tracking Sources By Google Ads Campaign
• GeoContact Number Insertion

Target Numbers

• Target Numbers

Receiving Numbers

• Receiving Numbers

Routing

• Text Routing
• Call Routing

Caller ID

• Branded Calling
• Changing the Caller ID

Text Numbers

• Short Codes
• Enabling Text Messaging (SMS)

Port Numbers

• Porting Numbers to CTM
• Porting Numbers Away from CTM
• Security Considerations in Porting and Automated Tools
• Importance of a Customer Service Record in Porting

Fax Numbers

• CTM Faxing Service

Call Settings

• Emergency Calling: Enable E911 for Softphone, Mobile App, and SIP Calls
• Secure Call Transcription (Redaction)
• Legal Issues Associated with Call Recording
• Configure Call Settings
• Caller ID Settings
• Receiving Party Whispers

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