Call Routing

There are various ways to route your calls within the Tracking Number configuration page. To change how your calls will route, navigate to Numbers > Tracking Numbers and click on Edit next to the Tracking Number you want to update. Scroll down to the Call Routing section and choose one of the following from the How would you like to route your calls drop-down list: 

Available for all plan types:

• Dial Receiving Numbers - Route calls to a Receiving Number.
• Dial Voice Menu - Route calls to a Voice Menu.

Available in Marketing Pro, Sales Engage, Enterprise, Growth, and Connect plans:

• Geo Route Calls - Route calls to a Geo Router.
• Smart Route Calls - Route calls to a Smart Router.

Available in Sales Engage, Enterprise, Performance, Growth, and Connect plans:

• Dial Agent - Route calls to an agent listed on the Manage Users page.

Available in Sales Engage, Enterprise, Growth, and Connect plans:

• Dial Call Queue - Route calls to a Call Queue.
• Lambda Action - Route calls to a Lambda Router.
• Routing Table - Route calls to a Routing Table.
• Team Directory - Route calls to a Dial Directory.

Available in Sales Engage and Enterprise plans:

• Dialogflow - Route calls to a Dialogflow agent

Note: Check the Emergency Override feature in Call Settings if the call bypasses the routing configured.