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• Google Ads Direct Connect Integration

  Our Google Ads user interface helps simplify the process of mapping and sendi...

• Set up your Google Analytics (GA4) Integration

  Google Analytics 4 (GA4) is Google’s property designed to collect both web an...

• Integrating FormReactor with Web Applications Using Zapier

  Overview Using Zapier, you can pull information from other web applications ...

• Integrating CTM with Microsoft Ads

  Integrating CTM with Microsoft Ads allows you to automatically send offline c...

• Softphone Guide

  Watch our recorded Softphone Webinar. Please note that Team Settings configur...

• Installing the CTM Tracking Code on Your Site

  To properly attribute calls and unlock the full power of your marketing data,...

• How Does Dynamic Number Insertion Work?

  Dynamic Number Insertion refers to the process where our tracking code dynami...

• Porting Numbers to CTM

  What is Porting?Porting a number is transferring a phone number from one tele...

• Smart Routing

  Smart Routers allow you to directly route callers based on information that c...

• Smart Dialers

  Smart Dialers allow you to upload a set of phone numbers to call. The list wi...

• Call Queues

  Queues are used to route callers to a group of agents.  Callers who are route...

• Activity Statuses

  In the Activity Log, the "Metrics" column displays the Time Stamp and the Sta...

• Sending and Receiving Text Messages

  If your account has text-enabled numbers, you can send and receive text messa...

• Understanding SHAFT and Compliance

  Understanding content regulations for SMS outbound messaging is a key compone...

• Understanding Know Your Customer (KYC)

  Understanding Know Your Customer (KYC) in the Telecommunications IndustryWatc...

• CTM Phone (Mobile App)

  What is CTM Phone?CTM Phone is a completely rebuilt mobile app designed for a...

• Troubleshooting the CTM Phone app (mobile app)

  The CTM Phone app is available for iOS and Android. If you do not have the la...

• How does the available balance system work?

  To start using CTM, you will need to set up an available balance. This minimu...