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API

View resources and best practices for using our API

Release Notes

Explore our latest features in this short video series

Starter Kit

Compilation of articles to get you up and running with CTM.

Training Center

Take your skills to the next level with on-demand training

Promoted articles

  • Softphone Guide

    Watch our recorded Softphone Webinar.  Please note that Team Settings configu...

  • Installing the CTM Tracking Code on Your Site

    To track calls back to your online advertising campaigns, you will want to us...

  • How Does Dynamic Number Insertion Work?

    Dynamic Number Insertion refers to the process where our tracking code dynami...

  • Porting Numbers to CallTrackingMetrics

    What is Porting? Porting a number refers to transferring a phone number from ...

  • Smart Routing

    Smart Routers allow you to directly route callers based on information that c...

  • Smart Dialers

    Smart Dialers allow you to upload a set of phone numbers to call. The list wi...

  • Call Queues

    Queues are used to route callers to a group of agents.  Callers who are route...

  • Activity Status (was Dial Status)

    In the activity log, there is a "Metrics" column that displays the Time Stamp...

  • Sending and Receiving Text Messages

    If your account has text-enabled numbers, you can send and receive text messa...

  • Integrating FormReactor with Web Applications Using Zapier

    Overview Using Zapier, you can pull information from other web application...

  • Discover Google Ads Direct Connect [Recorded Webinar]

    The Value of Google Ads Direct Connect Our new integration connects directly ...

  • Set up your Google Analytics (GA4) Integration

    Google Analytics 4 (GA4) is Google’s property designed to collect both web an...

  • Integrating CallTrackingMetrics with Microsoft Ads

    Integrating CallTrackingMetrics with Microsoft Ads allows you to automaticall...

  • Understanding SHAFT and Compliance

    Understanding content regulations for SMS outbound messaging is a key compone...

  • Understanding Know Your Customer (KYC)

    Understanding Know Your Customer (KYC) in the Telecommunications Industry Wat...

  • Troubleshooting CallTrackingMetrics Agent App (mobile app)

    The CallTrackingMetrics mobile app is available for iOS and Android. If you d...

  • How does the available balance system work?

    In order to start using CallTrackingMetrics, you will need to set up an avail...

Knowledge base

  • Trust Center

  • Softphone

    How to use the CallTrackingMetrics softphone.

  • Numbers

    Resources for tracking numbers, tracking sources, and troubleshooting tips for DNI.

  • Flows

    Flows is where you can find advanced routing options.

  • Activities

    Learn about all CallTrackingMetrics activity types (Call, Texts, Forms, Chats, Faxes, and Videos).

  • Integrations

    Learn how to connect with one of our integration partners.

  • Trust Center

  • AI Tools

  • Starter Kit

    Compilation of articles to get you up and running quickly with CTM.

  • Telecom Regulatory Updates

    Essential compliance tools to earn trust with customers and prospects.

  • Release Notes

    Information about our latest product releases.

  • General

    Information about non-feature related topics, like our program and services offerings.

  • Mobile

    Information on the CallTrackingMetrics Agent App.

  • Reports

    Learn how to build and analyze your CallTrackingMetrics data.

  • Settings

    The settings tab is the home for your account wide configurations.

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