Promoted articles

• Understanding SHAFT and Compliance

  Understanding content regulations for SMS outbound messaging is a key compone...

• Understanding Know Your Customer (KYC)

  Understanding Know Your Customer (KYC) in the Telecommunications Industry Wat...

• Activity Status (was Dial Status)

  In the activity log, there is a "Metrics" column that displays the Time Stamp...

• Sending and Receiving Text Messages

  If your account has text-enabled numbers, you can send and receive text messa...

• Smart Routing

  Smart Routers allow you to directly route callers based on information that c...

• Smart Dialers

  Smart Dialers allow you to upload a set of phone numbers to call. The list wi...

• Call Queues

  Queues are used to route callers to a group of agents.  Callers who are route...

• Google Analytics 4 Integration (Agency Plans)

  Google Analytics 4 (GA4) is Google’s new property designed to collect both we...

• Google Analytics 4 Integration (Standalone Plans)

  Google Analytics 4 (GA4) is Google’s new property designed to collect both we...

• Using Salesforce Triggers

  This article covers detailed Salesforce usage information.  We recommend you ...

• Discover Google Ads Direct Connect [Recorded Webinar]

  The Value of Google Ads Direct Connect Our new integration connects directly ...

• Integrating CallTrackingMetrics with Microsoft Ads

  Integrating CallTrackingMetrics with Microsoft Ads allows you to automaticall...

• Integrating FormReactor with Web Applications Using Zapier

  Overview Using Zapier, you can pull information from other web application...

• How Does Dynamic Number Insertion Work?

  Dynamic Number Insertion refers to the process where our tracking code dynami...

• How does the available balance system work?

  In order to start using CallTrackingMetrics, you will need to setup an availa...

• Softphone Guide

  Watch our recorded Softphone Webinar.  Please note that Team Settings configu...