CallTrackingMetrics Support Hub
View resources and best practices for using our API
Explore our latest features in this short video series
Compilation of articles to get you up and running with CTM.
Take your skills to the next level with on-demand training
Watch our recorded Softphone Webinar. Please note that Team Settings configu...
To track calls back to your online advertising campaigns, you will want to us...
Dynamic Number Insertion refers to the process where our tracking code dynami...
What is Porting? Porting a number refers to transferring a phone number from ...
Smart Routers allow you to directly route callers based on information that c...
Smart Dialers allow you to upload a set of phone numbers to call. The list wi...
Queues are used to route callers to a group of agents. Callers who are route...
In the activity log, there is a "Metrics" column that displays the Time Stamp...
If your account has text-enabled numbers, you can send and receive text messa...
Overview Using Zapier, you can pull information from other web application...
The Value of Google Ads Direct Connect Our new integration connects directly ...
Google Analytics 4 (GA4) is Google’s property designed to collect both web an...
Integrating CallTrackingMetrics with Microsoft Ads allows you to automaticall...
Understanding content regulations for SMS outbound messaging is a key compone...
Understanding Know Your Customer (KYC) in the Telecommunications Industry Wat...
The CallTrackingMetrics mobile app is available for iOS and Android. If you d...
In order to start using CallTrackingMetrics, you will need to set up an avail...
How to use the CallTrackingMetrics softphone.
Resources for tracking numbers, tracking sources, and troubleshooting tips for DNI.
Flows is where you can find advanced routing options.
Learn about all CallTrackingMetrics activity types (Call, Texts, Forms, Chats, Faxes, and Videos).
Learn how to connect with one of our integration partners.
Compilation of articles to get you up and running quickly with CTM.
Essential compliance tools to earn trust with customers and prospects.
Information about our latest product releases.
Information about non-feature related topics, like our program and services offerings.
Information on the CallTrackingMetrics Agent App.
Learn how to build and analyze your CallTrackingMetrics data.
The settings tab is the home for your account wide configurations.