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API

View resources and best practices for using our API

Release Notes

Explore our latest features in this short video series

Community

Share ideas and learn alongside other CTM customers

Launchpad

Take your skills to the next level with on-demand training

Promoted articles

  • Dial Status

    In the activity log, there is a "Metrics" column that displays the Time Stamp...

  • Sending and Receiving Text Messages

    If you have text-enabled numbers in your account, you can send and receive te...

  • Smart Routing

    Smart Routers allow you to directly route callers based on information that c...

  • Google Analytics 4 Integration (Growth & Connect Plans)

    Google Analytics 4 (GA4) is Google’s new property designed to collect both we...

  • Google Analytics 4 Integration (Performance Plan)

    Google Analytics 4 (GA4) is Google’s new property designed to collect both we...

  • Discover Google Ads Direct Connect [Recorded Webinar]

    The Value of Google Ads Direct Connect Our new integration connects directly ...

  • How Does Dynamic Number Insertion Work?

    Dynamic Number Insertion refers to the process where our tracking code dynami...

  • How does the available balance system work?

    In order to start using CallTrackingMetrics, you will need to setup an availa...

  • Softphone Guide

    Please note that Teams (Phone Settings) configurations can change the softpho...

Knowledge base

  • Starter Kit

    Compilation of articles to get you up and running quickly with CTM.

  • Telecom Regulatory Updates

    Essential compliance tools to earn trust with customers and prospects.

  • Release Notes

    Information about our latest product releases.

  • Activities

    Learn about all CallTrackingMetrics activity types (Call, Texts, Forms, Chats, Faxes, and Videos).

  • Flows

    Flows is where you can find advanced routing options.

  • General

    Information about non-feature related topics, like our program and services offerings.

  • Integrations

    Learn how to connect with one of our integration partners.

  • Mobile

    Information on the CallTrackingMetrics Agent App.

  • Numbers

    Resources for tracking numbers, tracking sources, and troubleshooting tips for DNI.

  • Reports

    Learn how to build and analyze your CallTrackingMetrics data.

  • Settings

    The settings tab is the home for your account wide configurations.

  • Softphone

    How to use the CallTrackingMetrics softphone.

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