Reports

Activity Map

• Activity Map

Tags

• Using Tags to Organize Activities

Agent Activity

• Agent Activity

Keyword Spotting

• Keyword Spotting

Notifications

• Adding a new recipient to an existing notification
• Set Up Notifications

Custom Reports

• Creating Custom Reports

Report Settings

• Agency Variables
• Identifying a Caller as a New Caller
• Activity Reports
• Scheduling Reports to Be Emailed

Usage

• Agency Dashboard
• Account Usage
• Accuracy Report

Overview Report

• Overview Report

Contact Center

• Real-Time Agents Reports

Analytics

• Report Time Zone
• Exit Phone Tracking
• Period vs. Globally Unique Callers
• Call Analytics and Call Scoring
• How to Use ROI Reporting