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  1. CallTrackingMetrics Ticket Portal
  2. Reports

Reports

Learn how to build and analyze your CallTrackingMetrics data.

Activity Map

  • Activity Map

Tags

  • Using Tags to Organize Activities

Agent Activity

  • Agent Activity

Keyword Spotting

  • Keyword Spotting

Notifications

  • Adding a new recipient to an existing notification
  • Set Up Notifications

Custom Reports

  • Creating Custom Reports

Report Settings

  • Agency Variables
  • Identifying a Caller as a New Caller
  • Activity Reports
  • Scheduling Reports to Be Emailed

Usage

  • Agency Dashboard
  • Account Usage
  • Accuracy Report

Overview Report

  • Overview Report

Contact Center

  • Real-Time Agents Reports

Analytics

  • Report Time Zone
  • Exit Phone Tracking
  • Period vs. Globally Unique Callers
  • Call Analytics and Call Scoring
  • How to Use ROI Reporting
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