Reports

Keyword Spotting

• Keyword Spotting

Notifications

• Set Up Notifications

Report Settings

• Activity Reports
• Scheduling Reports to Be Emailed
• Automatic Email Notifications

Usage

• Account Usage

Reports Delete ???

• Accuracy Report

Contact Center

• Real-Time Agents Reports

Analytics

• Exit Phone Tracking
• Period vs. Globally Unique Callers
• Call Analytics and Call Scoring
• How to Use ROI Reporting