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Learn how to build and analyze your CallTrackingMetrics data.
Activity Map
Activity Map
Tags
Using Tags to Organize Activities
Agent Activity
Agent Activity
Keyword Spotting
Keyword Spotting
Notifications
Adding a new recipient to an existing notification
Set Up Notifications
Custom Reports
Creating Custom Reports
Report Settings
Agency Variables
Identifying a Caller as a New Caller
Activity Reports
Scheduling Reports to Be Emailed
Usage
Agency Dashboard
Account Usage
Accuracy Report
Overview Report
Overview Report
Contact Center
Real-Time Agents Reports
Analytics
Report Time Zone
Exit Phone Tracking
Period vs. Globally Unique Callers
Call Analytics and Call Scoring
How to Use ROI Reporting