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  1. CallTrackingMetrics Ticket Portal
  2. Flows

Flows

Flows is where you can find advanced routing options.

Automations

  • Global Automation
  • Running Smart Dialers
  • Adding and Managing Smart Dialer Contacts
  • Smart Dialers

Voice Menus

  • Voicemail
  • Using Voice Menus to Make a Directory

Smart Routers

  • Smart Routing
  • What You Need to Know About Smart Routing

Schedules

  • Troubleshooting Schedules
  • Creating and Applying Schedules

Queues

  • Skill Based Routing
  • Enabling Operator Mode in Queues
  • Agent Routing
  • Agent Routing Rules for Queues
  • Queue Call Waiting (Hold and Waiting Messages)
  • Queue Connection Options
See all 12 articles

Geo Routers

  • Geo Route Phone Calls Based on Caller's Location

Agent Scripts

  • Call Scripts
  • Dynamic Call Scripts

Routing

  • No Answer Routing
  • SIP Setup
  • Fail-safe Number
  • Routing to a SIP Client
  • After Hours Message for Callers
  • Forwarding from a Toll-free number to another Toll-free number
See all 11 articles

FormReactors

  • Click to Call Form (FormReactors)

Triggers

  • AskAI
  • Lambda Functions
  • Triggers
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