Automations
Voice Menus
Smart Routers
Schedules
Queues
- Skill Based Routing
- Enabling Operator Mode in Queues
- Agent Routing
- Agent Routing Rules for Queues
- Queue Call Waiting (Hold and Waiting Messages)
- Queue Connection Options
Geo Routers
Agent Scripts
Routing
- Routing Tables
- No Answer Routing
- SIP/VOIP Phone settings
- Fail-safe Number
- Routing to a SIP Client
- After Hours Message for Callers