Flows

Automations

• ChatAI
• Global Automation
• Running Smart Dialers
• Adding and Managing Smart Dialer Contacts
• Smart Dialers

Voice Menus

• Voicemail
• Using Voice Menus to Make a Directory

Smart Routers

• Smart Routing
• Routing by Language
• What You Need to Know About Smart Routing

Schedules

• Troubleshooting Schedules
• Creating and Applying Schedules

Queues

• Skill Based Routing
• Enabling Operator Mode in Queues
• Agent Routing
• Agent Routing Rules for Queues
• Queue Call Waiting (Hold and Waiting Messages)
• Queue Connection Options

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Geo Routers

• Geo Rules
• Geo Route Phone Calls Based on Caller's Location

Agent Scripts

• Call Scripts
• Dynamic Call Scripts

Routing

• Routing Tables
• No Answer Routing
• SIP/VOIP Phone settings
• Fail-safe Number
• Routing to a SIP Client
• After Hours Message for Callers

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FormReactors

• Click to Call Form (FormReactors)

Triggers

• AskAI Text Message
• AskAI
• CTM Lambda Functions
• Triggers