• Call Queues
• Queue Call Waiting (Hold and Waiting Messages)
• Queue Routing Options
• Adding an Agent to Multiple Queues
• Skill Based Routing
• Enabling Operator Mode in Queues
• Agent Routing
• Agent Routing Rules for Queues
• Queue Connection Options
• Calls Per Second (CPS)
• Queue No Answer Routing
• Post Call Survey
• Post Call Customer Surveys