Skip to main content
logo logo

CallTrackingMetrics Support Hub

Training Center Community Submit a Ticket Sign in
What can we help you with?
  1. CallTrackingMetrics Ticket Portal
  2. Flows
  3. Queues

Queues

  • Call Queues
  • Queue Call Waiting (Hold and Waiting Messages)
  • Queue Routing Options
  • Adding an Agent to Multiple Queues
  • Skill Based Routing
  • Enabling Operator Mode in Queues
  • Agent Routing
  • Agent Routing Rules for Queues
  • Queue Connection Options
  • Calls Per Second (CPS)
  • Queue No Answer Routing
  • Post Call Survey
  • Post Call Customer Surveys
Submit a request

© CallTrackingMetrics Ticket Portal