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CallTrackingMetrics Ticket Portal
Flows
Queues
Queues
Skill Based Routing
Enabling Operator Mode in Queues
Agent Routing
Agent Routing Rules for Queues
Queue Call Waiting (Hold and Waiting Messages)
Queue Connection Options
Queue Routing Options
Calls Per Second (CPS)
Queue No Answer Routing
Post Call Survey
Call Queues
Post Call Customer Surveys