Adding an Agent to Multiple Queues

To add an agent to multiple call queues at the same time, follow these steps:

1. Navigate to Settings > Manage Users.
2. Click on Edit next to the user you want to add to a queue.
3. Scroll to the Queues section in their User Profile and click on Edit Assigned Queues.
4. Select each queue you wish to add them to by clicking on them in the Available Queues column.
5. Once they have been added to the queues, those queues will be in the Assigned Queues column. Click Save Changes.