AskAI Text Message

AskAI Text Message is a text message action that automatically sends a message to a customer based on a prompt evaluated against the incoming text message body.   It also takes into account the conversation history, so responses can be tailored to maintain a meaningful conversation.

To set up AskAI Text Message, navigate to Flows > Triggers > New Trigger > Add Action > AskAI Text Message.

To configure the trigger to run on all new incoming text messages, do the following:

1. Give your trigger, name, and description.
2. Select the trigger to run: activity is received.
3. Set the trigger to run for all tracking numbers, or select the set of tracking numbers that receive text messages.

Configuring the workflow:

1. Add a rule that defines if Type > Is >Inbound Text.
2. Then add an action for AskAI Text Message.
3. Set the number you want the text to come from; by default, the number the incoming text was sent on will be used.
4. In the Prompt box, add a prompt that describes to the AI how you want it to respond to messages.

Prompt Example:

You are an employee of a well-known camping supply company that has extensive knowledge about camping. Answer all questions as an employee of this store and not an AI language model.