• Call Flow
• Routing Tables
• No Answer Routing
• SIP/VOIP Setup
• Fail-safe Number
• Routing to a SIP Client
• After Hours Message for Callers
• Forwarding from a Toll-free number to another Toll-free number
• Forwarding Calls to Receiving Numbers
• Creating Voice Menus (IVRs)
• Agent Scripts
• Managing Audio Files
• Seven-Digit (Local Format) Dialing