Fail-safe Number

We strongly recommend adding a Fail-safe number for each of your Tracking Numbers. This is the backup receiving number where calls will go if CallTrackingMetrics is down and cannot follow advanced routing options.

Fail-safe numbers are set up at the Tracking Number level. To configure, go to Numbers > Tracking Numbers.  Click “edit” next to the Tracking Number where you wish to add a Fail-safe number. Go to the Fail-safe Number area of the editing page. Once you enter your fail-safe number, you can also save it to multiple tracking numbers so you don’t have to do them one by one.

When designating a Fail-safe number, consider the following parameters: 

• Your Fail-safe number should not be a CTM Tracking Number. 
• Your Fail-safe number should be a number answered by either a person or an answering device.
• While you may use the same Fail-safe Number for multiple Tracking Numbers, you must add that information to each individual Tracking Number on your account. 
• If you are a high-volume customer, we recommend using several Fail-safe numbers across your Tracking Numbers to handle the call volume. 
• Calls routed to a Fail-safe number during an outage will show in the CTM Call Log.