Forwarding from a Toll-free number to another Toll-free number

Call forwarding from a toll-free number to another toll-free number often does not work due to the cost structure of the toll-free numbering system. When a call comes into a toll-free number, the owner of the toll-free number is responsible for paying the cost of the call. In a regular calling scenario, when a call comes in from a non-toll-free number to a toll-free number, the billing is very easy to determine. However, when multiple toll-free numbers are in the call chain, each party tries to pass off the cost to the other party, and often, toll-free providers avoid this hassle by rejecting calls from other toll-free numbers.

This behavior is inherent to the toll-free phone number system and is not specific to calls made with CallTrackingMetrics toll-free numbers. Regretfully, CallTrackingMetrics cannot guarantee all toll-free to toll-free calls will complete successfully. We recommend having CallTrackingMetrics toll-free numbers forwarded to regular long-code numbers so that all incoming calls can be received.

For more information about forwarding, click here.