Geo Rules

Geo Rules are a set of rules set up to route a call to an exact end point. When these are set up, there is no guess work as to which agent or receiving number calls will be connected to. These rules can be applied in either the geo router or in the Agent Routing Rules for Queues.

Advanced Routing Rules

Arguments in advanced routing rules let you configure which forward-to number is called based on geography or other details.

Argument type	Example	This example catches all calls…
Extension	x123	from callers who enter extension 123
Any Extension	x	from callers who enter any extension
other	other	that don’t match any other rule
State	PA	from the state of Pennsylvania
NPA	215	from the 215 NPA (area code)
NPA-NXX	215495	from (215) 495-xxxx numbers
Phone Number	2154950032	from phone number [phone]
LATA (3 digit region number)	L228	from region number 228
Rate Center	PHLAPAZN2	from a Philadelphia rate center

Details:

• Case is ignored, so PA, pa, and Pa all specify Pennsylvania.
• To use extensions in routing rules, set Use Extensions to Yes on the Extensions tab.
• If a call does not match the advanced routing rules for any forward-to number, the call is dropped. Give a forward-to number the other advanced routing rule to route all calls that match no other routing rules.
• Do not use the other advanced routing rule with any other rule. (Do not use other with logical operators.)

Operators let you combine arguments in advanced routing when testing for a match:

Type	Symbol
grouping	()
not	!
intersect	* or &
union	+ or ,

The following are examples of how to use operators:
Example	Matches these numbers
PA + NJ	Match either of 2 states.
PA & !L228	Match all of PA except the area near Philadelphia.
PA & !L228 + NJ & !L226 + x4 & !2675141234	Match all of PA except near Philadelphia, or all of NJ except near Camden, or if the user entered 4 and isn’t dialing from 2675141234