Geo Rules are a set of rules set up to route a call to an exact end point. When these are set up, there is no guess work as to which agent or receiving number calls will be connected to. These rules can be applied in either the geo router or in the Agent Routing Rules for Queues.
Advanced Routing Rules
Arguments in advanced routing rules let you configure which forward-to number is called based on geography or other details.
|Argument type||Example||This example catches all calls…|
|Extension||x123||from callers who enter extension 123|
|Any Extension||x||from callers who enter any extension|
|other||other||that don’t match any other rule|
|State||PA||from the state of Pennsylvania|
|NPA||215||from the 215 NPA (area code)|
|NPA-NXX||215495||from (215) 495-xxxx numbers|
|Phone Number||2154950032||from phone number (215)495-0032|
|LATA (3 digit region number)||L228||from region number 228|
|Rate Center||PHLAPAZN2||from a Philadelphia rate center|
- Case is ignored, so PA, pa, and Pa all specify Pennsylvania.
- To use extensions in routing rules, set Use Extensions to Yes on the Extensions tab.
- If a call does not match the advanced routing rules for any forward-to number, the call is dropped. Give a forward-to number the other advanced routing rule to route all calls that match no other routing rules.
- Do not use the other advanced routing rule with any other rule. (Do not use other with logical operators.)
Operators let you combine arguments in advanced routing when testing for a match:
|intersect||* or &|
|union||+ or ,|
The following are examples of how to use operators:
|Example||Matches these numbers|
|PA + NJ||Match either of 2 states.|
|PA & !L228||Match all of PA except the area near Philadelphia.|
|PA & !L228 + NJ & !L226 + x4 & !2675141234||Match all of PA except near Philadelphia, or all of NJ except near Camden, or if the user entered 4 and isn’t dialing from 2675141234|