Activities

Activity Log

• How to find an Activity ID for Call Examples
• Missed Calls
• Why does the location show as Kansas?
• Troubleshooting in CTM
• Search Keywords vs Paid Keywords
• How to View Excluded Activities in the Activity Log

See all 15 articles

Lists

• Contact Lists

Do Not Call Lists

• Do Not Call / Do Not Text

Blocked Numbers

• Blocking Callers

Texts

• Sending and Receiving Text Messages
• Text Message FAQ
• How to send shortened links in messages
• Opt-in and Opt-out Keywords per Carrier
• Text Message Notifications
• What is a text message segment?

See all 8 articles

Live Chat

• How to cancel a chat license
• Chat Widget Overview and Set-up Instructions
• Chat Translations
• Languages Supported by Chat Translations
• Internal Team Chat in the Softphone

Calls

• Activity Statuses
• Why Calls May Be Marked as Spam
• International Dialing
• Agent Insights
• Activity Log Flag: Exclude, Block, or Rate Calls
• Troubleshooting Calls with No Audio

See all 16 articles