Activities

Activity Log

• Missed Calls
• Why does the location show as Kansas?
• Troubleshooting in CTM
• Search Keywords vs Paid Keywords
• How to View Excluded Activities in the Activity Log
• Multi-touch Attribution Reporting at the Contact Level

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Lists

• Contact Lists
• Preventing Unwanted Activities on Your Numbers

Do Not Call Lists

• Do Not Call / Do Not Text

Blocked Numbers

• Blocking Callers

Texts

• Sending and Receiving Text Messages
• How to send shortened links in messages
• Opt-in and Opt-out Keywords per Carrier
• Text Message Notifications
• What is a text message segment?
• Text Message Routing for Agent Notifications

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Live Chat

• Chat Widget Overview and Set-up Instructions
• Chat Translations
• Languages Supported by Chat Translations
• Intercom Chat

Calls

• Activity Status (was Dial Status)
• International Dialing
• Agent Insights
• Call Log Flag (Exclude Activities / Block Contacts)
• Troubleshooting Calls with No Audio
• What is the Likelihood/Accuracy Score?

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