Activities

Activity Log

• Multi-touch Attribution Reporting at the Contact Level
• Contact Information Panel
• Visitor Detail Panel
• Emailing a Call
• Call Log Details
• Filters

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Lists

• Contact Lists
• Preventing Unwanted Activities on Your Numbers

Do Not Call Lists

• Do Not Call / Do Not Text

Blocked Numbers

• Blocking Callers

Texts

• Sending and Receiving Text Messages
• Bulk Text Messages
• Text Message Routing for Agent Notifications
• Using Message Responses for Text Messages

Live Chat

• Chat Widgets
• Chat Overview and Set-up Instructions
• How to Use Chat
• Chat Translations
• Languages Supported by Chat Translations
• Intercom Chat

Calls

• Dial Status
• Agent Insights
• Call Log Flag
• Troubleshooting Calls with No Audio
• What is the Likelihood/Accuracy Score?
• Advanced Call Recordings (Recording Toggles)

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