Activity Log
- Why does the location show as Kansas?
- Troubleshooting in CTM
- Search Keywords vs Paid Keywords
- How to View Excluded Activities in the Activity Log
- Multi-touch Attribution Reporting at the Contact Level
- Contact Information Panel
Lists
Do Not Call Lists
Blocked Numbers
Texts
- Sending and Receiving Text Messages
- How to send shortened links in messages
- Opt-in and Opt-out Keywords per Carrier
- Text Message Notifications
- What is a text message segment?
- Text Message Routing for Agent Notifications
Live Chat
Calls
- Activity Status (was Dial Status)
- International Dialing
- Agent Insights
- Call Log Flag (Exclude Activities / Block Contacts)
- Troubleshooting Calls with No Audio
- What is the Likelihood/Accuracy Score?