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  1. CallTrackingMetrics Ticket Portal
  2. Activities

Activities

Learn about all CallTrackingMetrics activity types (Call, Texts, Forms, Chats, Faxes, and Videos).

Activity Log

  • Multi-touch Attribution Reporting at the Contact Level
  • Contact Information Panel
  • Visitor Detail Panel
  • Emailing a Call
  • Call Log Details
  • Filters
See all 8 articles

Lists

  • Contact Lists
  • Preventing Unwanted Activities on Your Numbers

Do Not Call Lists

  • Do Not Call / Do Not Text

Blocked Numbers

  • Blocking Callers

Texts

  • Sending and Receiving Text Messages
  • Bulk Text Messages
  • Text Message Routing for Agent Notifications
  • Using Message Responses for Text Messages

Live Chat

  • Chat Widgets
  • Chat Overview and Set Up Instructions
  • How to Use Chat
  • Chat Translations
  • Languages Supported by Chat Translations
  • Intercom Chat

Calls

  • Dial Status
  • Using Tags to Organize Activities
  • Call Log Flag
  • Troubleshooting Calls with No Audio
  • What is the Likelihood/Accuracy Score?
  • Advanced Call Recordings (Recording Toggles)
See all 14 articles
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