- Activity Status (was Dial Status)
- Agent Insights
- Call Log Flag
- Troubleshooting Calls with No Audio
- What is the Likelihood/Accuracy Score?
- Advanced Call Recordings (Recording Toggles)
- Security Options for Call Recordings
- Activity Log Flag
- Call Recordings
- Stop Accepting Calls
- Exporting the Activity Log
- Call Scoring and Reporting Tags
- Deleting Call Recordings
- Exporting Agency-Wide Call Log