• Activity Status (was Dial Status)
• Agent Insights
• Call Log Flag
• Troubleshooting Calls with No Audio
• What is the Likelihood/Accuracy Score?
• Advanced Call Recordings (Recording Toggles)
• Security Options for Call Recordings
• Activity Log Flag
• Call Recordings
• Stop Accepting Calls
• Exporting the Activity Log
• Call Scoring and Reporting Tags
• Deleting Call Recordings
• Exporting Agency-Wide Call Log