The Flag icon in your call log (found under the Actions column) is your primary tool for managing call data, filtering out spam, and reporting audio issues. Clicking this icon opens the Feedback and Adjustments menu with three main options:
1. Exclude Activity
Use this to remove specific calls from your reporting data without necessarily blocking the caller.
Exclude this activity: Removes the specific call from your logs and reports.
Exclude all past calls: Once you select "Exclude," you can remove all previous history for this specific caller as well.
You can automate the exclusion process based on specific conditions by setting up a Trigger.
Navigate to Flows > Triggers.
Select "New Trigger" from the top-right.
Scroll down and select "Add Workflow".
Add any rules to automate this process.
Select "Add Action" > "Exclude Activity".
An example may look like this:
2. Block Contacts
If you want to prevent a caller from reaching you again, use the Block this contact option. This provides two advanced filtering methods:
-
Block by CNAM (Caller ID Name): This blocks any incoming call that shares the same Caller ID name.
Note: Use this with caution, as multiple different numbers can sometimes share the same CNAM, potentially blocking legitimate callers.
Block Agency Wide: If you manage multiple accounts, this option blocks the caller across all sub-accounts within your agency.
3. Rate Audio Quality
To help improve network performance, you can provide feedback on call clarity.
Select a star rating (from 1 - Inaudible to 5 - Great).
Choosing a lower rating will trigger a dropdown menu where you can specify the issue (e.g., static, echo, or dropped call) and send feedback.
Comments
Article is closed for comments.