Missed calls are classified as calls with a status of no answer or hangup. If they have not been claimed, they will have a red missed calls icon in your Activity Log. Once claimed, the missed calls icon will change to white.
- To enable this feature, navigate to Settings > Account Settings > Features & Behaviors.
- Scroll to Activity Log and click Manage.
- Scroll down to, and toggle on Missed Call Highlights (BETA).
To filter the Activity Log to show only missed calls, click the Missed Calls button in the top right corner.
To claim a missed activity, click the blank space on the call; a pop-up window will appear asking whether you would like to claim it. Click the Yes, I claim this activity button to assign the call to yourself.
Once you have claimed the activity, it will be assigned to you, and the icon will turn white.
Agency administrators and administrators can clear missed calls by clicking the Clear ALL missed calls button on this account button. Other user roles will not see this second button.
Once the missed calls are cleared, you can no longer click the missed calls icon to claim the calls, and the badge on the missed calls button disappears.
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