Updating a Tracking Number's Tracking Source

We do not recommend changing a tracking source's name. However, you can add a new tracking source to your tracking numbers.

To properly update a tracking number's tracking source while preserving data integrity, we recommend the following steps:

1. Create a new tracking source with the desired name.
2. Navigate to the tracking numbers page by going to Numbers > Tracking Numbers.
3. Locate the tracking number currently assigned to the old tracking source and click Edit Source under the Tracking Source column.
4. Select the new tracking source from the list.
5. Ensure the option "Update past calls with new source" is checked.

6. Click the checkmark icon to save changes.

   This approach ensures your historical data is correctly attributed and avoids inconsistencies in reporting.