Overview
Tracking numbers released from a CTM account for Carrier A will be held for 14 days before being released to Carrier A for cleaning and resale. Tracking Numbers released by Carrier B will be held for 5 days before being released to Carrier B for cleaning and resale. If you wish to restore a number that was released in the last 14 days for Carrier A and 5 days for Carrier B, you can do so from the Tracking Numbers page in your account. Restoring numbers to your account will apply number renewal charges to your available balance.
If the Tracking Number was released more than 14 days ago, click the Request a Number button on the Buy Numbers page and complete the form. In the notes, indicate that you are requesting to restore a released Tracking Number.
Note: To restore tracking numbers, you must have this setting in behaviors turned off: Hide Buy Numbers in Numbers menu. To get to this setting, navigate to Settings > Parent Settings > Behaviors.
Restoring a Tracking Number
1. Navigate to Numbers > Tracking Numbers and click the Released Numbers button in the upper right corner. You can also access this page by going to Numbers > Buy Numbers, then clicking the "Restore a recently released number" link at the bottom of the page.
2. Locate the number you wish to restore, then click Restore Number.
3. Review the restored tracking number settings to ensure everything is configured correctly.
Comments
Article is closed for comments.