Restoring Released Tracking Numbers

Overview

Tracking numbers that have been released from a CallTrackingMetrics account will be held for 14 days before they are released back to the carrier for cleaning and resale.  If you wish to restore a number that was released in the last 14 days, you can restore it from the Tracking Numbers page in your account.  Restoring numbers to your account will apply number renewal charges to your account’s available balance.

If the Tracking Number was released more than 14 days ago, click the Request a Number button on the Buy Numbers page and complete the form. The notes indicate that you are requesting to restore a released Tracking Number. 

Note: To restore Tracking Numbers, you must have this setting in Behaviors turned off: Hide Buy Numbers in Numbers menu. To get to this setting, navigate to Settings > Parent Settings > Behaviors. 

Restoring a Tracking Number

1. Navigate to Numbers → Tracking Numbers and click the Released Numbers button in the upper right corner

2. Locate the number you wish to restore, then click Restore Number.

3. Review the restored Tracking Number settings to ensure everything is configured correctly.