• Softphone Guide
• How to connect Embrava BlyncLight to CTM softphone
• Troubleshooting Call Ringing and Audio Issues
• How to Embed the V2 Softphone in External Systems
• Agents Not Hearing the Softphone Ringing
• Scheduled Statuses
• How to Turn Off Outbound Dialing
• How To Use The Softphone
• Softphone Requirements
• Best Practices for Softphone and SIP
• Why we do not recommend using VPNs and SASE with the Softphone
• Agent Activity Logs
• Chrome Performance: Memory Saver
• Accepting Inbound Calls
• How to use the Softphone with other web based software
• Outbound Dialing
• Using the Softphone with macOS
• Putting a Call on Hold
• Desk Mode
• Using the Softphone on Your Mobile Device
• Conference Calls and Transfers
• Notes and Call Scoring in the Softphone