Agents can now schedule when their softphone status will expire. When an agent sets their status, excluding online and available, they can set a date/time when that status will expire. This feature is currently only for the V1 Softphone.
Navigate to Settings > Account Settings > Agent Settings, then click the checkbox next to Scheduled Statuses.
To schedule a status:
- Open the softphone
- Click the clock icon at the top of the softphone
- Select the status in the Keep me in this status until field
- Select the date and time to set the duration
- Click Change Status
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