Managing Audio Files

If you prefer not to use the text-to-speech engine to play announcements on your calls, you can upload or create your own recordings instead.  For any feature where this is an option, you'll see a Play Message or Greeting Message field:

Upload a File

The cloud icon on the left side of the field lets you upload an existing file from your computer. To upload a file:

1. Click the cloud upload icon to open the upload interface.
2. In the pop-up that appears, click Choose File and select the file you want.
3. Files must be under 7MB
4. Supported formats: MP3, WAV, AIFF, GSM, and µ-law
5. Select Upload Audio.

Create a Recording

If you don't have an audio file, you can create one by clicking the microphone icon.  You can use a headset or a microphone with your computer.  To create a recording:

1. Click the microphone icon to open the recording interface.
2. When the pop-up appears, you can select Record from Computer or Record from Phone to choose your recording method.
3. To Record from Computer, make sure your microphone is enabled, then click Start Recording. Wait for the beep to start your message. Select Stop Recording when you're finished.
4. To Record from Phone, enter your phone number and select Call To Start Recording.  The system will call you so you can leave your message.  The system will save your recording (this process may take a few moments. 
5. Next, you can preview the file and decide whether to use this recording or start again.
6. Select Use Audio to apply this recording to the field. You'll see your new file in the Play Message field:

Note: The maximum recording length is 300 seconds. 

View Past Recordings

To access past recordings, select the upload cloud icon from any Play Message field in the account, then click the Past Recordings tab.  Next, select any file to apply it to the current field, or press the play button to preview the recording.

All the files you create or upload to CTM can be accessed from the Past Recordings.

Rename or Download Files

You can change a recording's name or download it from the system by clicking the down arrow in the account menu.

Copy Files to Another Account

If you create a recording in one account that you wish to use in another account, go to Manage Recordings. 

• Copy the existing file somewhere else

1. Select the upload cloud icon from any Play Message field in the account.
2. Manage Recordings should appear
3. All the recordings you have made or uploaded to the account.
4. Search for the recordings you want to copy, then select the checkboxes.
5. Next, in the Select an Account drop-down menu in the upper-right corner of the page, select the account to copy the files to.
6. Click Copy to Selected Account.
7. The files will be moved to the account selected. To view the files and apply them in the new account, you’ll need to switch into that account. Once the account has been changed, apply the appropriate file in the Play Message field.

Delete Files

To clear out old recordings from your account, go to Manage Recordings. 

1. Select the upload cloud icon from any Play Message field in your account.
2. Manage Recordings should appear.
3. This will take you to the recordings management page in your current account. All the recordings you have made or uploaded to the account will be listed here.
4. Search for the recordings you wish to delete.
5. The trash can icon on the far-right side lets you remove recordings from your account.

Note: Deleting recordings is permanent.  Deleted recordings cannot be recovered.