Visitor Detail Panel

The Visitor Detail panel in your call log ties into the Session Data column in your call log. When the tracking script captures session data for a visitor, the full details of that data can be viewed from this expanded detail panel. We source session data from various sources.

To view the panel, click the empty space in the Session Data column or click Edit and then Visitor Detail.

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Visitor Detail

Several valuable pieces of information are included in this panel:

  1. Visitor Likelihood: the accuracy score for this call (percent likelihood this is the correct visitor for the call)
  2. Page View History: the visitor's landing page URL and any other subsequent pages where they were tracked on your site
  3. Advertising Data: cookies associated with any advertising trackers you are using (such as Google Analytics or Kissmetrics)
  4. IP Address: the IP address associated with this visitor session
  5. Browser: the browser version detected for the visitor
  6. Location Map: the visitor's location, based on the detected IP address

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Checking Google Analytics

Use the Check Analytics button on the bottom of the Visitor Detail panel to check the status of this call within your linked Google Analytics account. This will open a pop-up with the following information:

  • Sent Events: if an event was sent to Analytics for this call, it will be marked here
  • Detected Events: details for the specific Analytics event related to this call
  • Analytics Goal: if a goal is detected in Analytics that matches this event, you will see Yes here (if not, No will be displayed)


Checking Other Sessions

Sometimes, especially if your site has high traffic, more than one visitor will view the tracking number that was called at the time the call was made. The best matching visitor will be shown in your Session Data and Visitor Detail sections.

In the Visitor Detail panel, click Check for other sessions to check for other potential matches. A list of all possible visitors associated with this call will appear.

To change which session data is associated with this call, click the use or do not use buttons next to each possible visitor.

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Latitude and Longitude

You will also be able to find the Latitude and Longitude in the Visitor Detail panel. 

  1. Navigate to the Visitor Detail panel 
  2. Click on Check for other sessions
  3. Click on the detail link next to the session you are using
  4. Scroll down to the map, where you will find Lat/Lng at the top

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Missing Session Data

If no session data is associated with the call, "No session data" will be displayed in the panel.

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