Quick Link Filters

The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts

  • When in desk mode you have access to default filters “Voice & Text” but now you have options to change the filter links
  • By using the Teams setting you can manage the quick link that you’d like to provide the agents
  • You are able to customize the icons and apply them to the team. That allows the agent to quickly and easily identify the data they filtering

V1_-_Default-Filter-2.png

  • In order to setup custom quick links go to →  Teams → Agent Group → Setup 
  • Next, go to the Phone Buttons section and select → Manage Quick Links 
  • Once clicked, it will open up a pop-out window which can be edited
  • When you click on the pencil, it will give you options to customize the title of the filter, choose the filter type, and select the icon for the quick link

V2_-_Manage-Quick-Links-changes.png

  • Once setup select → Save Changes
  • Now when you go into the agent view of the call log while in Desk Mode you will see the new filter icons
  • Once a filter is clicked, it will sort accordingly 

V3_-_New-Filters.png

 

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