Quick Link Filters

The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts

• When in desk mode you have access to default filters “Voice & Text” but now you have options to change the filter links
• By using the Teams setting you can manage the quick link that you’d like to provide the agents
• You are able to customize the icons and apply them to the team. That allows the agent to quickly and easily identify the data they filtering

• In order to setup custom quick links go to →  Teams → Agent Group → Setup 
• Next, go to the Phone Buttons section and select → Manage Quick Links 
• Once clicked, it will open up a pop-out window which can be edited
• When you click on the pencil, it will give you options to customize the title of the filter, choose the filter type, and select the icon for the quick link

• Once setup select → Save Changes
• Now when you go into the agent view of the call log while in Desk Mode you will see the new filter icons
• Once a filter is clicked, it will sort accordingly