Filters can be applied in the Activity log using the Filter button or the search bar. To do so, navigate to Activities > Calls and click on the Filter button, or use the search bar.
Applying Filters via the Built-In Interface
You can also use our filter interface to review desired data. This tool gives you the ability to filter by tags, agents, type, source, tracking number, receiving number, length of activity, and key press.
Auto Filter
The Auto Filter feature can be used to auto-load the filter you've set for your Call Log.
Once you've created your filter, or selected a saved filter, click on the drop-down arrow next to Stop Auto Load. Then, click Auto Filter. After selecting Auto Filter, you will see a checkmark next to it.
Applying Filters via the Search Bar
You can filter the Activity Log and CTM reports using a variety of data points. The easiest way to filter is using the search bar in the top left navigation. Within the search bar, you can enter prefixed keywords for filters that can be applied without needing to go to the built-in filter interface (as shown in the next section of this article).
Using a simple syntax, you can construct search queries to filter various reports and the Activity Log and view the data you want.
Below is the full list of filter columns which may be applied:
| Search Query Name | Search Query Description |
|---|---|
| name | name of contact field |
| cnam | the cnam database name field |
| search | the raw search query e.g. (not provided) |
| referrer | the full referring URL |
| location | the full landing URL |
| source | the Tracking Source name |
| direction | entry type, e.g. inbound, outbound, form, msg_inbound, msg_outbound |
| contact email address | |
| street | contact street |
| city | contact city |
| state | contact state |
| tracking_label | the name provided on the tracking number dialed |
| status | the entry status, e.g. answered, no-answer, in-progress, etc… |
| medium | advertising medium |
| paid.campaign | advertising campaign |
| paid.keyword | advertising paid keyword |
| paid.ad_group | advertising paid ad group |
| tag_list | list of content tags applied to the contact record of the activity |
| is_new_caller | was the activity a new activity or a repeat activity |
| inbound_rate_center.tollfree | if the tracking number is toll free or not toll free |
| inbound_rate_center.country | country of the dialed tracking number e.g. GB, US, AU, etc… |
| agent.name | Name of the agent dialed |
| business_label | Name of the receiving number dialed |
| gender | Gender of the contact e.g. male, female |
| sale.name | The reporting tag label |
| _missing_ | include results when a specific field is missing |
| _exists_ | include results when a specific field exists. |
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