Filters

 Filters can be applied in the Activity log using the Filter button or the search bar. To do so, navigate to Activities > Calls and click on the Filter button, or use the search bar.

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Applying Filters via the Built-In Interface

You can also use our filter interface to review desired data. This tool gives you the ability to filter by tags, agents, type, source, tracking number, receiving number, length of activity, and key press.

 

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Auto Filter

The Auto Filter feature can be used to auto-load the filter you've set for your Call Log.

Once you've created your filter, or selected a saved filter, click on the drop-down arrow next to Stop Auto Load. Then, click Auto Filter. After selecting Auto Filter, you will see a checkmark next to it. 

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Applying Filters via the Search Bar

You can filter the Activity Log and CTM reports using a variety of data points. The easiest way to filter is using the search bar in the top left navigation. Within the search bar, you can enter prefixed keywords for filters that can be applied without needing to go to the built-in filter interface (as shown in the next section of this article).

Using a simple syntax, you can construct search queries to filter various reports and the Activity Log and view the data you want.

Below is the full list of filter columns which may be applied:

 

Search Query Name Search Query Description
name name of contact field
cnam the cnam database name field
search the raw search query e.g. (not provided)
referrer the full referring URL
location the full landing URL
source the Tracking Source name
direction entry type, e.g. inbound, outbound, form, msg_inbound, msg_outbound
email contact email address
street contact street
city contact city
state contact state
tracking_label the name provided on the tracking number dialed
status the entry status, e.g. answered, no-answer, in-progress, etc…
medium advertising medium
paid.campaign advertising campaign
paid.keyword advertising paid keyword
paid.ad_group advertising paid ad group
tag_list list of content tags applied to the contact record of the activity
is_new_caller was the activity a new activity or a repeat activity
inbound_rate_center.tollfree if the tracking number is toll free or not toll free
inbound_rate_center.country country of the dialed tracking number e.g. GB, US, AU, etc…
agent.name Name of the agent dialed
business_label Name of the receiving number dialed
gender Gender of the contact e.g. male, female
sale.name The reporting tag label
_missing_ include results when a specific field is missing
_exists_ include results when a specific field exists.

 

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