April’s integrations bring more ways to connect CTM to the platforms your teams are using. New integrations with HubSpot Phone, Google Local Services Ads, Freshpaint, and Genius Monkey make it easier to keep customer activity, campaign data, and attribution connected across your sales and marketing workflows.
Mobile V2 App Launched for iOS and Android
The new CTM mobile app gives teams a faster and more convenient way to manage calls, messages, contacts, and activity while away from their desk. The updated experience brings together key communication workflows (calls, messages, activity history, and more) in a more user-friendly interface designed for everyday mobile use across iOS and Android.
To learn more, review this article.
HubSpot Phone Integration Workflow Improvements
Teams can now place and manage CTM-powered calls directly from HubSpot while keeping call tracking, attribution, and activity data connected to customer records. The integration helps users stay in their HubSpot workflow while making it easier to match contacts, log engagement activity, and keep CTM and HubSpot data aligned.
Learn more about HubSpot Phone Integration here.
Additionally, HubSpot workflows now make it easier to sync activity, match contacts, and preserve existing field values with streamlined engagement logging, contact matching that follows configured HubSpot Search Settings, and safer default behavior for new field mappings.
Google LSA (Local Services Ads) Integration Launched
Connect Google Local Services Ads to better understand which campaigns are driving leads and calls. This integration easily brings LSA performance data into your workflows.
To learn more, review this article.
Freshpaint Integration
Bring CTM activity into Freshpaint to support more connected customer data and marketing workflows. Freshpaint helps your teams manage customer data collection and routing across analytics, advertising, and other downstream platforms.
Learn more about the Freshpaint integration here.
Genius Monkey Integration
Connect CTM engagement data with Genius Monkey campaign activity to better understand how digital advertising contributes to calls, leads, and customer interactions. The integration helps marketers bring campaign performance and CTM activity together for more complete reporting and analysis.
To learn more, please review this article.
Additional Platform Updates
- Agent Scripts now include a Test All option, making it faster to validate rules and troubleshoot script behavior.
- Sales Engage plans now include unlimited sub-accounts without requiring separate sub-account packs.
- Admin Activity Logs now update assigned-agent information more consistently for incoming chats.
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