Release Notes September 2024

New Softphone Updates

Continued updates to the new version of the softphone including:

 

  • Added line to version history if new phone toggle is turned on, “Upgraded phone”
  • When dialing via Team (was intercom) you can now see agents statuses
  • Added new look to Phone Settings with collapsing sections



New Porting Experience

Last week, the new porting experience was made live for customers as well as CTM employees. This new experience gives customers the added ability to add routing and a failsafe at the time of port, as well as a new, more streamlined UI.

 

 

Learn all about porting in this great video.

 

New Toggle in Parent Settings

Added a behavior to parent settings, for white labeled agencies, to disable cost incurring features from being toggled on by account admins.

 

 

Want to know more about our white labeling service, click here.





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