Call Transfers

Customize how Call Transfers work in Team Settings

Call Transfers are available in Sales Engage, Enterprise, Performance, Growth, and Connect plans.

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Hold & Transfer: By default when using hold and transfer the caller stays on hold if the agent transferring hangs up. Toggling this switch on will allow the agent who remains to take over the call and not have to take the caller off hold.

Silence Transfer Ringing while call is live: If the agent is on a live call and receiving a live transfer for operator mode or inbound/outbound call transfers silence the audio but still present the option to answer. 

Disable early media preventing participants from hearing the ringing sound when adding new participants to the conference.

Recording:  Determine whether we transfer with recording on or off.

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CallerID: Determine the phone number seen by the party receiving the transfer.

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