How to Contact CallTrackingMetrics Support

Ways to Contact Our Customer Support Team

There are several ways to reach our Customer Support Team. If you are looking to view, create, or manage a support ticket, please skip ahead to the next section.

If you need to speak with someone on the customer support team, you have the option to reach us by phone or via chat inside of CallTrackingMetrics.

To contact support by phone: 800-577-1872 (keypress 2)

To contact support via chat: 

  1. Log in to CallTrackingMetrics
  2. Navigate to the left hand navigation menu
  3. Select “Help” and then click “Chat with Support”

How to Join the CallTrackingMetrics Help Center

Note: you must have a CTM account in order to sign up to the community  

To setup a User go to your call CallTrackingMetrics account 

  1. Go into Manage Users
  2. Add User

As a User in order to submit a trouble ticket:

  • Sign into your CTM Account
  • Next go to Help →  Create a ticket
  • If you are new to the Calltrackingmetrics help community and ticking portal? click → Sign up

sup_1.png

  • Once you click on sign up you will need to add your Full Name and email address

sup_2.jpeg

  • Once the information has been sent you should see Sign-up complete
  • Next you will get an email labeled welcome to calltrackingmetrics where you will need to click on the link for account verification
  • Once clicked, you will be brought to the login page
  • Next enter a user name and setup a password

sup_3.jpeg

If an existing user

  • Enter your user credentials for login →  enter your Username and Password or use sign in with Google 

sup_4.jpeg

  • Once in the portal you can submit a request in the ticket portal by clicking → Ticket Portal 

sup_5.jpeg

  • Once clicked, you can add all the following details
    • CC: on the Ticket (Optional) 
    • Subject
    • Description
    • Attachments (Optional) 
  • Click → Submit, this will create a trouble ticket into Calltrackingmetrics 

sup_6.jpeg

  • Note: You will be able to view the status of tickets when in the help center 

sup_7.jpeg

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.