Gong i.o integration setup
Gain critical insights into what’s happening with your remote sales team, your deals, and your market with Revenue Intelligence with CallTrackingMetrics and Gong integration.
Go to Settings → Integrations → Gong
You will be asked for an API Key and Secret which you will get from www.gong.io
Log in using your Gong credentials
Go to the top right to get your Company organization settings
Scroll down to DATA Export → API
Click → Create this will create an Access Key and Secret Code
Public API Access
- Access Key
- Access Key Secret
Click → Copy to Clipboard
Next go back to the CTM Integrations page and enter the information into Connection Details
Past in the API Key
Past the API Secret
Select → Update Gong API Settings
Once complete, you will get a list of all the Gong agents below the Connection Details
Next you will want to map your Gong agents to the Calltrackingmetrics agents
- Note if you do not map an agent from Gong CTM will not know who the call belongs too and can not send the information to Gong
Next Select → Save Mapping
To send the information to Gong you need to create a trigger by going to Flows → New Trigger
Name the Trigger
Select the trigger type → “At the end of a call/form/chat, once all data has been captured end”
By selecting end you will have the call recording
Select → ON to trigger for all activities
Click → Save Changes
Next scroll down to Workflow and → Add Workflow
In workflows add a rule for → Talk Time → Is Greater Than → 60
CTM Tip: In order to log data correctly, Gong prefers calls to be greater than 60 seconds long
Then proceed to the Then Perform the following action
Select → Add Actions
Once selected, perform the following action
Add Action → Send Call to Going i.o for analysis
Select → Save Changes
Once complete, the setup is finished and calls will now be sent into Gong. From there you are able to log into Gong and see the calls, read transcripts and see reporting insights.
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