Gong Integration

Gong i.o integration setup 

Gain critical insights into what’s happening with your remote sales team, your deals, and your market with Revenue Intelligence with CallTrackingMetrics and Gong integration.

Go to Settings → Integrations → Gong

You will be asked for an API Key and Secret which you will get from www.gong.io

Log in using your Gong credentials

Go to the top right to get your Company organization settings

Scroll down to DATA Export → API

Click → Create  this will create an Access Key and Secret Code

Public API Access

• Access Key
• Access Key Secret 

Click → Copy to Clipboard 

Next go back to the CTM Integrations page and enter the information into Connection Details

Past in the API Key

Past the API Secret

Select → Update Gong API Settings

Once complete, you will get a list of all the Gong agents below the Connection Details

Next you will want to map your Gong agents to the Calltrackingmetrics agents 

• Note if you do not map an agent from Gong CTM will not know who the call belongs too and can not send the information to Gong

Next Select → Save Mapping

To send the information to Gong you need to create a trigger by going to Flows → New Trigger 

Name the Trigger 

Select the trigger type → “At the end of a call/form/chat, once all data has been captured end” 

By selecting end you will have the call recording 

Select → ON to trigger for all activities 

Click → Save Changes

Next scroll down to Workflow and → Add Workflow

In workflows add a rule for → Talk Time → Is Greater Than → 60 

CTM Tip: In order to log data correctly, Gong prefers calls to be greater than 60 seconds long

Then proceed to the Then Perform the following action

Select → Add Actions

Once selected, perform the following action

Add Action → Send Call to Going i.o for analysis 

Select → Save Changes

Once complete, the setup is finished and calls will now be sent into Gong.  From there you are able to log into Gong and see the calls, read transcripts and see reporting insights.