To start using CTM, you will need to set up an available balance. This minimum available balance varies by plan type and is your money to spend on phone numbers, phone call minutes, and any monthly service fees. All usage charges will be deducted from this balance. When you create your account, an initial balance between $35-$100 (depending on plan type) is charged to your credit card to populate your initial available balance.
To get your account near a 30-day payment cycle, we recommend that you look at your actual usage over a 30-day period and adjust your Recharge Settings to match. That way you may avoid frequent, small charges to your credit card. For example, if you use on average $2000 a month, you may want to set this to charge $2000 when the balance falls below $100.
You can update how you add funds to your available balance on the billing page within the settings menu. Our default is to recharge your balance when it falls below $15 and bring it back up to your default balance:
Yellow text in the top-right corner of your account indicates that your available balance is below the recharge threshold. Red text indicates your available balance is negative. Only users who can view the available balance can see this.
If the available balance falls below $0.00, your account will become inactive, meaning no incoming phone calls to your tracking numbers will be processed, and any tracking numbers that come up for renewal may be released. You must add funds to your available balance to reactivate your account. In some cases, we can reinstate any released tracking numbers once you reactivate your account. Contact us via the ticket portal for assistance with this matter.
Note: If your available balance remains negative for 60 days, your account will automatically be canceled.
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