After canceling an Account, the Available Balance will be preserved for 90 days. To request a refund of the Available Balance, please submit a ticket within 90 days of the cancelation. Otherwise, the money will be forfeited. To submit a ticket, navigate to Help > Ticket Portal.
Refunds can only be processed back to the card that was used to fund the Available Balance. For refunds in excess of $500, bank transaction fees will be withheld from any refunds– US fees are 4%, International fees are 5.5%.
Please refer to our terms of service for additional information
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