JSON for SMS Payload

To get the JSON for SMS Payload, open a new tab in Chrome and use this URL:

https://api.calltrackingmetrics.com/api/v1/accounts/{your account id}/calls/{the text message activity id}

You can use this JSON viewer Chrome extension to make it easier to read and view. 

This is an example of JSON for SMS Payload using this URL - https://api.calltrackingmetrics.com/api/v1/accounts/161383/calls/3483272205:

{

• id: 3483272205,
• sid: "798874362",
• account_id: 161383,
• name: "Test",
• cnam: "SEVERNA PARK MD",
• search: "",
• referrer: "",
• visitor_sid: "",
• location: "",
• source: "Bing Organic",
• source_id: 2269395,
• source_sid: "TSOF6FC2D2594D22C52C7F22FA76C7AEAFA785C3AFE0420774CF704A63E40618F81",
• tgid: 6712630,
• likelihood: null,
• duration: 0,
• direction: "msg_inbound",
• talk_time: 0,
• ring_time: 0,
• hold_time: 0,
• wait_time: 0,
• parent_id: null,
• email: "",
• street: "",
• city: "Severna Park",
• state: "MD",
• country: "US",
• postal_code: "21146",
• called_at: "2025-05-07 03:28 PM -04:00",
• unix_time: 1746646105,
• tracking_number_id: 3921208,
• tracking_number_sid: "TPNC3C4B23C348AEC2EE54EFD301979CD2E6F9DCE9293CFB79D71B54A6961FC0017550B09F838AFD7C0",
• tracking_number: "[phone]",
• tracking_label: "",
• dial_status: "received",
• is_new_caller: false,
• indexed_at: 1757953592.8224268,
• agent_insights: true,

• duration_period: {

  • gte: 1746646105000,
  • lte: 1746646105000

  },

• inbound_rate_center: {

  • country: "US",
  • prefix: "386",
  • tollfree: false

  },

• billed_amount: 160,
• billed_at: "2025-05-07T19:38:25",
• excluded: false,
• redacted: false,
• tracking_number_format: "[phone]",
• alternative_number: "[phone]",
• tracking_number_bare: "3862309633",
• caller_number_complete: "[phone]",
• caller_number_format: "[phone]",
• caller_number_bare: "4432615990",
• caller_number: "[phone]",

• caller_number_split: [

  • "1",
  • "443",
  • "261",
  • "5990"

  ],

• contact_number: "[phone]",
• visitor: false,

• call_path: [

  • {

    • route_name: "Image Obscenity Detection Test",
    • route_id: "783337",
    • route_type: "RoutingRule",
    • started_at: "2025-05-07T15:28:27Z"

    },

  • {

    • route_name: "Contact",
    • route_id: "68293",
    • route_type: "CustomPanel",
    • started_at: "2025-07-31T15:16:45Z"

    }

  ],

• left_talk_time: 0,
• right_talk_time: 0,
• transfers: [ ],
• call_status: "received",
• status: "received",
• message_id: "MSGA9B07EC712F11C711C851780DAB95DA125AF63584DD2ED13F0B137951C7CDACC",
• message_body: "testing testing",
• message_media: [ ],
• sms_error_code: null,
• spotted: [ ],
• salesforce: { },

• custom_fields: {

  • new_score_stars: 0,
  • conversiondate: "",
  • priority_contact: false,
  • language: "",
  • test_custom_field_2: "",
  • website_url: "",
  • december_custom_field: ""

  },

• callbacks: [ ],
• emails: [ ],
• day: "Wednesday",
• month: "May",
• hour: "03PM",

• paid: {

  • source: null,
  • medium: null

  },

• ga: {

  • cid: "161383.3483272205",
  • ga4: [ ]

  },

• tag_list: [ ],
• notes: "",
• latitude: 39.0683,
• longitude: -76.5497,
• extended_lookup_on: false,

• extended_lookup: {

  • first_name: null,
  • last_name: null,
  • name_type: null,
  • phone_type: null,
  • business_name: null,
  • street_number: null,
  • street_name: null,
  • gender: null,
  • city: null,
  • state: null,
  • zipcode: null,
  • facebook: null,
  • linkedin: null,
  • twitter: null,
  • education: null,
  • language: null,
  • carrier: null,
  • age: null,
  • high_net_worth: null,
  • home_owner_status: null,
  • household_income: null,
  • marital_status: null,
  • length_of_residence: null,
  • market_value: null,
  • occupation: null,
  • presence_of_children: null

  },

• agent_id: "USR3F8DC0BF78B27383854B9499CD26C79F",

• agent: {

  • name: "CTM Documentation",
  • email: "[e-mail]",
  • id: "USR3F8DC0BF78B27383854B9499CD26C79F"

  },

• legs: [ ],

• caller: {

  • uid: 292599412,
  • id: "161383.14432615990",
  • account_id: 161383,
  • agency_id: 3530,
  • name: "Test ",
  • email: "",
  • number: "[phone]",
  • alternative_number: "[phone]",
  • phone_type: null,
  • caller_type: null,

  • address: {

    • street: "",
    • city: "SEVERNA PARK",
    • state: "MD",
    • country: "US",
    • postal_code: "21146"

    },

  • first_name: "Test",
  • last_name: "",
  • notes: [ ],
  • notes_prev_offset: 1757953672,
  • notes_next_offset: 0,

  • custom_fields: {

    • priority_contact: false,
    • language: ""

    }

  }

}