Your account provides access to historical usage data, including calls, chats, forms, texts, and reports from the past five years. Event, audit, and access logging are maintained for a longer period to ensure compliance with HIPAA and other security requirements. This ensures your account's data logging continues to perform smoothly and at scale.
If you need access beyond what is currently available in your account or would like to learn more about our re-indexing, please reach out to us to speak with your account manager at 800-577-1872.
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