Billing Log Categories

These are the categories that show on a billing log export:

• Agent Bundle Call - Call to an agent in an agent bundle.
• Agent Bundle Message - Text message to an agent in an agent bundle.
• Agent Call - The outbound leg of a call routed to an agent.
• AICapture - AI Capture Trigger per question.
• ASRSpeech - Automatic Speech Recognition detection for IVRs. 
• Bill Call - The inbound leg of a call to a Tracking Number.
• Bill Fax - An outbound fax.
• Bill Insights - Agent Insights. 
• Bulk Message is being processed - Bulk message is being processed and will be delivered shortly.
• Carrier Fee - Carrier Fee (SMS).
• ChatBot - ChatAI.
• Conference - Conference Call. 
• Conversation Analysis - Conversation Analysis using ChatGPT.
• CPS - Calls Per Second renewal fee. 
• DialogflowVoice - Dialogflow call leg.
• EncryptedRecording - Encrypted Recordings.
• Enhanced Caller ID Lookup - Enhanced Caller ID Lookup. 
• FormEntry - Form submission.
• FormReactor Call - Outbound call from a Form.
• Incomplete Calls Fee - Incomplete calls fee. 
• LiveListenCall - Live Listen.
• MachineDetection - Machine Detection for a call with a human.
• Message - SMS inbound message processed. 
• Outbound Call - Outbound call from a Tracking Number. 
• Purchase Agent Bundle User License - Purchasing one agent bundle user license. 
• Purchase Chat User License - Purchasing one chat user license.
• Renew Agent Bundle User License - Renewing one agent bundle user license.
• Renew Chat User License - Renewing one chat user license. 
• Renew User License - Renewing one monthly or yearly user license. 
• Short Duration Calls Fee - Short duration calls fee. 
• SpamCheck - Check call for spam. 
• Tracking Number Purchase - Purchasing one tracking number. 
• Tracking Number Restoration - Restoring one tracking number that had previously been released. 
• TranscribeCall - Transcription fee. 
• Zoom Activity Fee - Zoom activity fee.