Idle Status Timeouts

In Account Settings, Administrators and Agency Administrators now have the ability to set how the softphone should behave if an agent is idling for a set amount of time.

Steps to setup:

1. Select the Status for agents to be placed in
2. Define the Idle Time
3. Click the +Add button

Once configured, if any agent has no interactions with the softphone, they will be placed in the selected status after not interacting with the phone for the set amount of time.

Also, a part of this feature is a timer that now appears in the softphone so the agents can see how long they've been in their current status.