Agency Cancellation Flow Enhancements
- Moved button to cancel agency to its own section labeled Status
- Re-worded messaging when canceling an account, making it easier for agencies to decide whether their goal is to cancel an account or the entire agency. Links added to easily be put into the agency cancellation flow.
- Re-worded the modal for after you have clicked to cancel, more direct messaging.
- Re-work of the cancellation page showing the numbers that will be released and now a separate section for feedback.
- Last cancellation step modal has been changed to not ask for feedback but has messaging to the customer and then redirects to the marketing site after 5 seconds.
Chat Widget External Links Enhancement
The Chat Widget External Links feature has been enhanced to give the customer’s the ability to use images as the links above an end user’s chat widget.
We can now add Emojis in Chat 👏
Chat Quick Dial Enhancements
The Quick Dial feature, for agents to initiate a call with the chatter provided number. When clicking the Quick Dial menu option, agents are prompted if they want to end the chat to start a call. Clicking ‘Yes’ will end the chat and immediately start an outbound dial to the number provided by the chatter’s form submission. The subsequent call will then be tagged with ‘quick dial call’
V2 Phone Updates
- Access to the Contact, Score, and Custom Panels from inside the phone itself
- All new accounts will be defaulted to the V2 phone
- All new users will have call waiting on by default
- Option to hide the Park button
Call Summaries
The free call summaries that are automatic when you turn on transcription can now be exported with the call log.
Agent Activity Report Update
Updated the data that calculated the Occupancy field in turn we needed to a new field called Utilization on activity reports to improve the data, and also it looks fresh 🙂
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