By default, the CallTrackingMetrics Support team cannot view the contents of call recordings, transcripts, text messages, and FormRector submissions. If you need to provide support access to these contents to troubleshoot an issue, please turn on Support Access by navigating to Settings > Account Settings > Support Access. You can allow the CallTrackingMetrics Support team access for a specific amount of time or indefinitely.
Choose one of the options from the drop-down list, then click Allow Support Access.
Once the issue has been resolved, it is your responsibility to turn this off.
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