Not seeing Salesforce Lead Action in Call Log

If unexpectedly the Salesforce Lead Custom Action in the Call Log, at Activities > Calls, is no longer present, it is often a result of the integration being paused.


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If the above icon is not seen in the Call Log, the first step check the Salesforce integration to see if the Resume Integration button is found in the Account Info section of CTM's Salesforce integration. If the integration is paused, the custom lead action will not generate in the call log. Click Resume Integration to fix this issue.


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