Backup Codes

Backup Codes for Two-Factor

Set up Backup Codes to reset your Two-Factor Authentication if the device that stores your Two-Factor method is unavailable. These codes should be saved and stored in a safe place. Each backup code can only be used once. If you run out, you will need to generate more. 

Set Up Backup Codes

1. Go to Settings > Manage Users
2. Click Edit next to the user that needs to be reset
3. Scroll to Multi-Factor Methods
4. Click Add/Edit beside the Backup Codes section
5. You may be prompted to re-authenticate as these are sensitive security areas 
6. Click Generate Backup Codes
7. Download these codes and save them in a safe place

Agency Administrators can retrieve users' backup codes for their agencies if a user has no access to their codes.

Retrieve a User's Code

1. Go to Settings > Manage Users
2. Click Edit next to the user that needs to be reset
3. Scroll to Multi-Factor Methods
4. Click Add/Edit beside the Backup Codes section
5. You will be prompted to re-authenticate as these are sensitive security areas 
6. Click View Backup Codes