Release Notes March 2023

User Access Recordings Field

User access recordings have been added as export fields for call exports. This allows reporting on who listened to call recordings.


Custom Field Redaction 

Check box that allows customers to choose if they want a custom field to be redacted or not.


Default Tracking Source Position

Default tracking source position for custom sources is now set to 50. This will elevate the source from bumping heads with the Website tracking source.


2FA Enforcement

Effective April 14, 2023 Agency Admins will be required to setup 2FA. 


Geo Rules

Geo Rules are a set of rules set up to route a call to an exact end point. When these are set up, there is no guesswork as to which agent or receiving number calls will be connected to. These rules can be applied in either the geo router, smart router or in the agent routing rules for queues.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.