Phone Settings

In the Phone Settings section, you can customize which softphone features are enabled for agents. Uncheck the boxes to disable any of the following features:

• Allow agents to customize their phone settings (edit this phone settings configuration)
• Allow offline browser phone
• Allow receiving phone number
• Allow voicemail
• Allow voicemail transcription
• Show Active/Suggested Contacts
• Allow agents to access contact list
• Show 'Team View' in main menu
• WebRTC settings