Phone Settings

In the Phone Settings section, you can customize which softphone features are enabled for agents. Uncheck the boxes to disable any of the following features:

  • Allow agents to customize their phone settings (edit this phone settings configuration)
  • Allow offline browser phone
  • Allow receiving phone number
  • Allow voicemail
  • Allow voicemail transcription
  • Show Active/Suggested Contacts
  • Allow agents to access contact list
  • Show 'Team View' in main menu
  • WebRTC settings


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