Submit a Feature Request

Share your product enhancement ideas and vote on the ideas you like to help prioritize the product roadmap!

• Allow for Call Scripts or Call Wrap Up with Custom Fields available on Softphone for mobile devices

  Polson DeMott September 25, 2024 22:43
  0 votes 1 comment

• Update User Information

  Joseph Hanna Admin May 01, 2023 21:02
  0 votes 1 comment

• Search Bar for "Past Recordings"

  Thomas February 27, 2024 18:22
  0 votes 1 comment

• Send Email/Text Alert for System Notifications

  Mike Sowers January 26, 2024 17:57
  0 votes 1 comment

• can search terms be included in the google ads session data

  Johnathan Chen December 05, 2023 17:45
  0 votes 2 comments

• SmartRouter Collapsible Details

  Jim Simpson December 08, 2023 15:52
  0 votes 1 comment

• Outbound Call Voice Greeting

  Alissa Fritz April 13, 2023 14:11
  0 votes 0 comments

• Agent Reporting Improvements

  Burns Blackwell January 15, 2021 16:25
  7 votes 5 comments

• Feature Request: Ability to take over a call that is in a voice menu or listen to the call.

  Garret Merkley October 11, 2023 16:15
  0 votes 1 comment

• Include the full number in the "caller number bare"

  Steve Lyons April 21, 2023 17:15
  0 votes 0 comments

• Turn off transcription for manager

  Morgan Knowles May 05, 2023 14:18
  0 votes 2 comments

• Custom field dependencies improvement request

  Matt Foster August 10, 2023 14:31
  0 votes 2 comments

• Live listen and audio playback permission separation

  Matt Foster August 10, 2023 14:26
  0 votes 0 comments

• limited administrator role

  Johnny Chin August 01, 2023 13:46
  0 votes 1 comment

• Re: Standard or Military Time Option

  Tia Jones July 26, 2023 13:04
  0 votes 1 comment

• Add Ask AI counts and fees to Account Usage Export

  jscherercmp@gmail.com June 12, 2023 19:22
  0 votes 1 comment

• Active Accounts Only Report

  Permanently deleted user May 10, 2023 22:02
  0 votes 0 comments

• Auto-Forward Texts if Routing to Receiving Number (or option to choose)

  Jess Majeski July 27, 2021 16:56
  2 votes 2 comments

• Outbound Tracking Number Caller ID options

  Permanently deleted user May 08, 2023 19:40
  0 votes 0 comments

• More than two quick link buttons for the softphone

  Permanently deleted user April 21, 2023 16:56
  0 votes 0 comments

• Feature Request: Change Account Status Default to "hide canceled and closed accounts"

  The Symphony Agency July 28, 2022 14:48
  2 votes 0 comments

• No overwrite with null values - Zoho

  Nochum Paltiel July 18, 2022 19:29
  0 votes 0 comments

• FormReactor email field does NOT require an email address (please fix)

  Larry Kolinek July 14, 2022 14:37
  0 votes 0 comments

• Add Tracking Number to CTM Mobile App

  Chase Brantley July 06, 2022 16:15
  0 votes 0 comments

• Device mapping to Zoho

  Nochum Paltiel June 20, 2022 17:35
  0 votes 0 comments

• Notifications for text messages in the desktop & mobile apps

  Chris Barlow June 09, 2022 22:22
  0 votes 0 comments

• Token Dropdowns on Message Response feature

  Jess Majeski June 01, 2022 14:18
  0 votes 0 comments

• Add link to a text message in Triggers and Notifications

  jscherercmp@gmail.com December 20, 2021 17:43
  -3 votes 2 comments

• Call Count for tracking numbers

  Jon Sebastian April 25, 2022 15:07
  0 votes 0 comments

• Show the number of SmartDialer calls pending on the Real Time Agents screen

  Chris Yannon March 14, 2022 14:32
  0 votes 0 comments