Submit a Feature Request

Share your product enhancement ideas and vote on the ideas you like to help prioritize the product roadmap!

• Add link back to a text message in Triggers and Notifications

  jscherercmp@gmail.com December 20, 2021 17:47
  0 votes 0 comments

• Show Reporting Tag in Activity Log - New CTM Mobile App

  Justin Ober December 01, 2021 13:44
  0 votes 0 comments

• Rotating Queue Waiting Messages

  Jess Majeski November 09, 2021 14:16
  0 votes 0 comments

• Account Administrators Should Be Able To Integrate Google Ads

  David Piperato November 04, 2021 18:38
  0 votes 0 comments

• Agency Billing/Payment History

  Jess Majeski October 29, 2021 20:15
  0 votes 0 comments

• Mobile App Tracking Numbers

  Chase Brantley October 19, 2021 19:30
  1 vote 0 comments

• Add MMS Media data as option to Trigger from Inbound Text to Outbound Email

  Brenda Finch October 11, 2021 21:31
  0 votes 0 comments

• Clock In Capability

  Sylvia Gomez October 07, 2021 16:11
  0 votes 0 comments

• Call Log Filter Panel - Ability to both include & exclude tags

  Jess Majeski October 01, 2021 17:57
  0 votes 0 comments

• Account Notes/Annotations

  Jess Majeski September 19, 2021 01:15
  0 votes 0 comments

• More Data in Call Flow Panel

  Jess Majeski August 31, 2021 01:11
  0 votes 0 comments

• More date range options for schedule data exports

  Terry Lewman August 26, 2021 20:06
  0 votes 0 comments

• Agency Dashboards

  Jess Majeski August 18, 2021 15:21
  0 votes 0 comments

• Export Symplify Experiment Data

  Bradley August 12, 2021 13:52
  0 votes 0 comments

• Extend Max Idle Time on Chat Setting

  Micah Allen August 06, 2021 20:02
  0 votes 0 comments

• Raw Call Data Needed

  Ben Medalie August 05, 2021 22:52
  0 votes 0 comments

• Hide/Disable Automated Voicemail Feature

  Taylor Oliver August 04, 2021 18:38
  0 votes 0 comments

• Allow mobile notifications to open soft phone

  jscherercmp@gmail.com August 04, 2021 18:29
  0 votes 0 comments

• Private Channel in Slack

  Nicolle Lumagui August 03, 2021 14:45
  0 votes 0 comments

• "active calls" indicator

  Randy Cairns July 30, 2021 19:00
  0 votes 0 comments

• Provide "queuing" for Form Reactor forms

  Randy Cairns July 27, 2021 14:20
  0 votes 0 comments

• Add option to send Notifications after applying a tag such as missed tag

  Emily Baker July 09, 2021 14:53
  0 votes 0 comments

• Add first-form and first-msg labels to events passed to GA for first time form and message submitters.

  Emily Baker July 09, 2021 14:52
  1 vote 0 comments

• Seeing how a call is answered in the reports ('via ring' vs. "via log of SF')

  John Karcher July 01, 2021 18:39
  1 vote 0 comments

• Allow selection of Outbound Tracking Number when making outbound calls from the iOS Agent App

  Mark Durman June 23, 2021 19:42
  1 vote 0 comments

• Call weighting for queue transfers

  Vince Biello June 07, 2021 16:28
  7 votes 0 comments

• Weighted transfers when using a queue

  Vince Biello June 07, 2021 16:27
  5 votes 0 comments

• Blind transfers in the queue to deter prequalifying leads

  Vince Biello June 07, 2021 16:23
  6 votes 0 comments

• Talk time reporting using a queue transfer system

  Vince Biello June 07, 2021 16:21
  6 votes 0 comments

• Improve REMINDERS by allowing for specific date and time

  Jim Simpson May 27, 2021 22:41
  1 vote 0 comments