Submit a Feature Request

Share your product enhancement ideas and vote on the ideas you like to help prioritize the product roadmap!

• "active calls" indicator

  Randy Cairns July 30, 2021 19:00
  0 votes 0 comments

• Auto-Forward Texts if Routing to Receiving Number (or option to choose)

  Jess Majeski July 27, 2021 16:56
  2 votes 2 comments

• Provide "queuing" for Form Reactor forms

  Randy Cairns July 27, 2021 14:20
  0 votes 0 comments

• Sharing Saved Filters With Call Managers

  John Karcher July 21, 2021 18:06
  3 votes 1 comment

• Automated notifications on Community posts

  jscherercmp@gmail.com July 15, 2021 15:58
  1 vote 2 comments

• Add ability to Fillter by Conversion Date

  Randy Cairns July 13, 2021 13:53
  1 vote 1 comment

• Allow custom ordering of all fields, not just custom fields, and allow them to be moved to different panels.

  Emily Baker July 09, 2021 14:56
  0 votes 1 comment

• Add option to send Notifications after applying a tag such as missed tag

  Emily Baker July 09, 2021 14:53
  0 votes 0 comments

• Add first-form and first-msg labels to events passed to GA for first time form and message submitters.

  Emily Baker July 09, 2021 14:52
  1 vote 0 comments

• Seeing how a call is answered in the reports ('via ring' vs. "via log of SF')

  John Karcher July 01, 2021 18:39
  1 vote 0 comments

• Mobile App Tracking Numbers Displayed in SMS

  Paul Romeo July 01, 2021 18:14
  3 votes 1 comment

• Allow selection of Outbound Tracking Number when making outbound calls from the iOS Agent App

  Mark Durman June 23, 2021 19:42
  1 vote 0 comments

• Call weighting for queue transfers

  Vince Biello June 07, 2021 16:28
  7 votes 0 comments

• Weighted transfers when using a queue

  Vince Biello June 07, 2021 16:27
  5 votes 0 comments

• Blind transfers in the queue to deter prequalifying leads

  Vince Biello June 07, 2021 16:23
  6 votes 0 comments

• Talk time reporting using a queue transfer system

  Vince Biello June 07, 2021 16:21
  6 votes 0 comments

• Export Report of Custom Agent Status

  James Wicks May 28, 2021 15:04
  2 votes 2 comments

• Improve REMINDERS by allowing for specific date and time

  Jim Simpson May 27, 2021 22:41
  1 vote 0 comments

• Outbound Number Shouldn't Change When Using Call Button in Call Log

  Jess Majeski May 27, 2021 19:34
  1 vote 0 comments

• Additional Options for Exporting Activity Report

  Jess Majeski May 17, 2021 03:01
  1 vote 0 comments

• Integrate Appointment Book Into Facebook Messenger Integration (Chat)

  Isaac Field May 11, 2021 13:21
  0 votes 0 comments

• Edit the Inbound Chat Sound

  Stephen Bertolacci May 06, 2021 21:26
  0 votes 0 comments

• Do Not Text List

  Nathan J. Hammell April 28, 2021 21:28
  1 vote 1 comment

• Hold Time in Filter Panel

  Jess Majeski April 28, 2021 18:11
  1 vote 0 comments

• Allow Schedule as a Field in Filter Panel

  Jess Majeski April 20, 2021 15:16
  1 vote 0 comments

• Reporting Notifications / Triggers - Ability to Enable / Disable

  Jess Majeski April 13, 2021 22:01
  2 votes 0 comments

• Reporting Notifications - Text Message Alert

  Jess Majeski April 12, 2021 01:08
  0 votes 0 comments

• Live Agent Monitoring - Needs to see Live Agents

  Alex Hochberger April 02, 2021 18:27
  0 votes 0 comments

• Visual Text Message Notification

  Jess Majeski April 01, 2021 18:16
  5 votes 6 comments

• Add a "Tags" column to the Tracking Number Export Spreadsheet

  Jacob Cardillo March 29, 2021 18:19
  0 votes 0 comments