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Call weighting for queue transfers
7 votes 0 comments
Weighted transfers when using a queue
6 votes 0 comments
Blind transfers in the queue to deter prequalifying leads
6 votes 0 comments
Talk time reporting using a queue transfer system
6 votes 0 comments
Agent Reporting Improvements
6 votes 4 comments
Real-Time Agents Report - More Robust Call Center Reporting
6 votes 13 comments
Integration with LeadsRX
6 votes 0 comments
CallTrackingMetrics (CTM) Community Code of Conduct Pinned
5 votes 0 comments
Visual Text Message Notification
4 votes 6 comments
User-Specific Timezone for Call and Text Log Display
4 votes 0 comments
Agency Admin to "View As" "Client User"
4 votes 0 comments
Sharing Saved Filters With Call Managers
3 votes 1 comment
Mobile App Tracking Numbers Displayed in SMS
3 votes 1 comment
Auto Dialer Routing
3 votes 1 comment
Export Report of Custom Agent Status
2 votes 2 comments
Reporting Notifications / Triggers - Ability to Enable / Disable
2 votes 0 comments
Separate FIRST NAME and LAST NAME
2 votes 1 comment
Bulk Tracking Number Updates
2 votes 0 comments
Trigger / Listview Folders
2 votes 0 comments
2Factor - Force Google Authenticator/Text/e-mail
2 votes 0 comments
How to write an effective product feedback post
2 votes 0 comments
Feature Request: Change Account Status Default to "hide canceled and closed accounts"
1 vote 0 comments
Filter in Call Log - Allow the ability to filter by specific forms
1 vote 0 comments
Rename "Page" to "Landing Page" or "Entry Page" in the export
1 vote 0 comments
Feature request: queue or dialer based phone settings
1 vote 0 comments
Address Data Submitted In A Form Should Populate Contact Fields
1 vote 0 comments
Mobile App Tracking Numbers
1 vote 0 comments
New course added on the CTM Launchpad: Explore Your CTM Account Featured
1 vote 0 comments
Integration with Google Lead Form Extensions
1 vote 1 comment
Auto-Forward Texts if Routing to Receiving Number (or option to choose)
1 vote 1 comment