Posts – CallTrackingMetrics Ticket Portal

Agent Reporting Improvements

Burns Blackwell January 15, 2021 16:25

7 votes 5 comments
Feature Request: Ability to take over a call that is in a voice menu or listen to the call.

Garret Merkley October 11, 2023 16:15

0 votes 1 comment
Include the full number in the "caller number bare"

Steve Lyons April 21, 2023 17:15

0 votes 0 comments
Lost contact

Ron Doe October 02, 2023 04:59

0 votes 0 comments
is it possible to send an SMS reply only if received an SMS text? (not a phone call)

Jeff Kemp August 16, 2023 14:39

0 votes 1 comment
Turn off transcription for manager

Morgan Knowles May 05, 2023 14:18

0 votes 2 comments
Custom field dependencies improvement request

Matt Foster August 10, 2023 14:31

0 votes 2 comments
Live listen and audio playback permission separation

Matt Foster August 10, 2023 14:26

0 votes 0 comments
limited administrator role

Johnny Chin August 01, 2023 13:46

0 votes 1 comment
Re: Standard or Military Time Option

Tia Jones July 26, 2023 13:04

0 votes 1 comment
Showing the same caller ID for all calls on a forwarding number

John Teed July 20, 2023 17:22

0 votes 1 comment
Add Webhook Presets (esp. save own Webhooks as Presets)

Timo Stephan July 19, 2023 15:05

0 votes 1 comment
Importing Past Calls / Form Submissions

Kevin Phelps June 28, 2023 20:56

0 votes 1 comment
Call Center?

James Romero June 12, 2023 18:53

0 votes 1 comment
Add Ask AI counts and fees to Account Usage Export

jscherercmp@gmail.com June 12, 2023 19:22

0 votes 1 comment
Resources for developers using our API

Erika CTM August 19, 2020 21:13

0 votes 0 comments
Active Accounts Only Report

Permanently deleted user May 10, 2023 22:02

0 votes 0 comments
Auto-Forward Texts if Routing to Receiving Number (or option to choose)

Jess Majeski July 27, 2021 16:56

2 votes 2 comments
Outbound Tracking Number Caller ID options

Permanently deleted user May 08, 2023 19:40

0 votes 0 comments
Update User Infomration

Joseph Hanna Admin May 01, 2023 21:02

0 votes 1 comment
More than two quick link buttons for the softphone

Permanently deleted user April 21, 2023 16:56

0 votes 0 comments
Feature Request: Change Account Status Default to "hide canceled and closed accounts"

The Symphony Agency July 28, 2022 14:48

2 votes 0 comments
No overwrite with null values - Zoho

Nochum Paltiel July 18, 2022 19:29

0 votes 0 comments
FormReactor email field does NOT require an email address (please fix)

Larry Kolinek July 14, 2022 14:37

0 votes 0 comments
Integration with ServiceMinder

Saif Pratt July 12, 2022 11:51

0 votes 0 comments
Google Business Profile (GMB) messages to go directly into CTM

Larry Kolinek July 10, 2022 22:19

0 votes 1 comment
Add Tracking Number to CTM Mobile App

Chase Brantley July 06, 2022 16:15

0 votes 0 comments
Device mapping to Zoho

Nochum Paltiel June 20, 2022 17:35

0 votes 0 comments
Send SMS from email?

Drew Nageleisen June 15, 2022 17:01

0 votes 0 comments
Notifications for text messages in the desktop & mobile apps

Chris Barlow June 09, 2022 22:22

0 votes 0 comments