Posts – CallTrackingMetrics Ticket Portal

Real-Time Agents Report - More Robust Call Center Reporting

Jess Majeski January 13, 2021 22:05

7 votes 13 comments
Visual Text Message Notification

Jess Majeski April 01, 2021 18:16

5 votes 6 comments
Agent Reporting Improvements

Burns Blackwell January 15, 2021 16:25

7 votes 5 comments
Bulk SMS Message - Local Presence

Michael Barnett December 22, 2020 19:16

1 vote 4 comments
is it possible to send an SMS reply only if received an SMS text? (not a phone call)

Jeff Kemp August 16, 2023 14:39

0 votes 3 comments
Agency Preset Management

Jess Majeski January 26, 2021 15:50

1 vote 3 comments
Pinned / Default Filters

Michael Barnett December 03, 2020 17:15

0 votes 3 comments
can search terms be included in the google ads session data

Johnathan Chen December 05, 2023 17:45

0 votes 2 comments
Custom field dependencies improvement request

Matt Foster August 10, 2023 14:31

0 votes 2 comments
Turn off transcription for manager

Morgan Knowles May 05, 2023 14:18

0 votes 2 comments
Add link to a text message in Triggers and Notifications

jscherercmp@gmail.com December 20, 2021 17:43

-3 votes 2 comments
Auto-Forward Texts if Routing to Receiving Number (or option to choose)

Jess Majeski July 27, 2021 16:56

2 votes 2 comments
Automated notifications on Community posts

jscherercmp@gmail.com July 15, 2021 15:58

1 vote 2 comments
Export Report of Custom Agent Status

James Wicks May 28, 2021 15:04

2 votes 2 comments
Adding CTM code to multiple domains

Alyce Appelgren March 11, 2021 03:27

1 vote 2 comments
Very high number of requests coming in via webhooks?

Gavin Wiener March 06, 2021 03:32

0 votes 2 comments
Allow for Call Scripts or Call Wrap Up with Custom Fields available on Softphone for mobile devices

Polson DeMott September 25, 2024 22:43

0 votes 1 comment
Search Bar for "Past Recordings"

Thomas February 27, 2024 18:22

0 votes 1 comment
Send Email/Text Alert for System Notifications

Mike Sowers January 26, 2024 17:57

0 votes 1 comment
SmartRouter Collapsible Details

Jim Simpson December 08, 2023 15:52

0 votes 1 comment
Feature Request: Ability to take over a call that is in a voice menu or listen to the call.

Garret Merkley October 11, 2023 16:15

0 votes 1 comment
limited administrator role

Johnny Chin August 01, 2023 13:46

0 votes 1 comment
Re: Standard or Military Time Option

Tia Jones July 26, 2023 13:04

0 votes 1 comment
Showing the same caller ID for all calls on a forwarding number

John Teed July 20, 2023 17:22

0 votes 1 comment
Add Webhook Presets (esp. save own Webhooks as Presets)

Timo Stephan July 19, 2023 15:05

0 votes 1 comment
Importing Past Calls / Form Submissions

Kevin Phelps June 28, 2023 20:56

0 votes 1 comment
Add Ask AI counts and fees to Account Usage Export

jscherercmp@gmail.com June 12, 2023 19:22

0 votes 1 comment
Call Center?

James Romero June 12, 2023 18:53

0 votes 1 comment
Update User Information

Joseph Hanna Admin May 01, 2023 21:02

0 votes 1 comment
Google Business Profile (GMB) messages to go directly into CTM

Larry Kolinek July 10, 2022 22:19

0 votes 1 comment