Posts – CallTrackingMetrics Ticket Portal

Call weighting for queue transfers

Vince Biello June 07, 2021 16:28

7 votes 0 comments
Agent Reporting Improvements

Burns Blackwell January 15, 2021 16:25

7 votes 4 comments
Real-Time Agents Report - More Robust Call Center Reporting

Jess Majeski January 13, 2021 22:05

7 votes 13 comments
Weighted transfers when using a queue

Vince Biello June 07, 2021 16:27

6 votes 0 comments
Blind transfers in the queue to deter prequalifying leads

Vince Biello June 07, 2021 16:23

6 votes 0 comments
Talk time reporting using a queue transfer system

Vince Biello June 07, 2021 16:21

6 votes 0 comments
Integration with LeadsRX

Jordan Blackman October 20, 2020 21:09

6 votes 0 comments
Visual Text Message Notification

Jess Majeski April 01, 2021 18:16

5 votes 6 comments
CallTrackingMetrics (CTM) Community Code of Conduct

Erika CTM July 24, 2020 17:49

5 votes 0 comments
User-Specific Timezone for Call and Text Log Display

Zachary Ryan March 27, 2021 14:14

4 votes 0 comments
Agency Admin to "View As" "Client User"

Andre Johnson February 23, 2021 16:57

4 votes 0 comments
Sharing Saved Filters With Call Managers

John Karcher July 21, 2021 18:06

3 votes 1 comment
Mobile App Tracking Numbers Displayed in SMS

Paul Romeo July 01, 2021 18:14

3 votes 1 comment
Auto Dialer Routing

Thomas February 18, 2021 14:18

3 votes 1 comment
Feature Request: Change Account Status Default to "hide canceled and closed accounts"

The Symphony Agency July 28, 2022 14:48

2 votes 0 comments
Address Data Submitted In A Form Should Populate Contact Fields

Jim Simpson January 13, 2022 16:37

2 votes 0 comments
Auto-Forward Texts if Routing to Receiving Number (or option to choose)

Jess Majeski July 27, 2021 16:56

2 votes 2 comments
General Improvements and Fixes Needed

Emily Baker July 09, 2021 14:48

2 votes 0 comments
Export Report of Custom Agent Status

James Wicks May 28, 2021 15:04

2 votes 2 comments
Reporting Notifications / Triggers - Ability to Enable / Disable

Jess Majeski April 13, 2021 22:01

2 votes 0 comments
Separate FIRST NAME and LAST NAME

jscherercmp@gmail.com February 18, 2021 21:48

2 votes 1 comment
Bulk Tracking Number Updates

Scott Gonzales February 14, 2021 10:33

2 votes 0 comments
Trigger / Listview Folders

Michael Barnett December 18, 2020 14:39

2 votes 0 comments
2Factor - Force Google Authenticator/Text/e-mail

Kara Kizior November 25, 2020 17:37

2 votes 0 comments
How to write an effective product feedback post

Erika CTM August 19, 2020 21:07

2 votes 0 comments
Filter in Call Log - Allow the ability to filter by specific forms

Jess Majeski March 10, 2022 16:24

1 vote 0 comments
Rename "Page" to "Landing Page" or "Entry Page" in the export

Charlie Lindberg March 03, 2022 14:37

1 vote 0 comments
Feature request: queue or dialer based phone settings

Michael Collins February 09, 2022 22:10

1 vote 0 comments
Mobile App Tracking Numbers

Chase Brantley October 19, 2021 19:30

1 vote 0 comments
New course added on the CTM Launchpad: Explore Your CTM Account

Rebecca CTM August 24, 2021 20:54

1 vote 0 comments