Posts – CallTrackingMetrics Ticket Portal

Extend Max Idle Time on Chat Setting

Micah Allen August 06, 2021 20:02

0 votes 0 comments
Raw Call Data Needed

Ben Medalie August 05, 2021 22:52

0 votes 0 comments
Hide/Disable Automated Voicemail Feature

Taylor Oliver August 04, 2021 18:38

0 votes 0 comments
Allow mobile notifications to open soft phone

jscherercmp@gmail.com August 04, 2021 18:29

0 votes 0 comments
Private Channel in Slack

Nicolle Lumagui August 03, 2021 14:45

0 votes 0 comments
"active calls" indicator

Randy Cairns July 30, 2021 19:00

0 votes 0 comments
Tag Inactive for Call Only Call Tracking

Craig Backus July 28, 2021 16:26

0 votes 0 comments
Auto-Forward Texts if Routing to Receiving Number (or option to choose)

Jess Majeski July 27, 2021 16:56

2 votes 2 comments
Provide "queuing" for Form Reactor forms

Randy Cairns July 27, 2021 14:20

0 votes 0 comments
Softphone Ringtone Setting for Call Managers

Jess Majeski July 22, 2021 18:19

0 votes 0 comments
Sharing Saved Filters With Call Managers

John Karcher July 21, 2021 18:06

3 votes 1 comment
Automated notifications on Community posts

jscherercmp@gmail.com July 15, 2021 15:58

1 vote 2 comments
Add ability to Fillter by Conversion Date

Randy Cairns July 13, 2021 13:53

1 vote 1 comment
Allow custom ordering of all fields, not just custom fields, and allow them to be moved to different panels.

Emily Baker July 09, 2021 14:56

0 votes 1 comment
Add option to send Notifications after applying a tag such as missed tag

Emily Baker July 09, 2021 14:53

0 votes 0 comments
Add first-form and first-msg labels to events passed to GA for first time form and message submitters.

Emily Baker July 09, 2021 14:52

1 vote 0 comments
General Improvements and Fixes Needed

Emily Baker July 09, 2021 14:48

2 votes 0 comments
Seeing how a call is answered in the reports ('via ring' vs. "via log of SF')

John Karcher July 01, 2021 18:39

1 vote 0 comments
Mobile App Tracking Numbers Displayed in SMS

Paul Romeo July 01, 2021 18:14

3 votes 1 comment
Allow selection of Outbound Tracking Number when making outbound calls from the iOS Agent App

Mark Durman June 23, 2021 19:42

1 vote 0 comments
Call weighting for queue transfers

Vince Biello June 07, 2021 16:28

7 votes 0 comments
Weighted transfers when using a queue

Vince Biello June 07, 2021 16:27

5 votes 0 comments
Blind transfers in the queue to deter prequalifying leads

Vince Biello June 07, 2021 16:23

6 votes 0 comments
Talk time reporting using a queue transfer system

Vince Biello June 07, 2021 16:21

6 votes 0 comments
Integration with Bigcommerce

Jaybee Rivera June 02, 2021 01:14

0 votes 0 comments
Export Report of Custom Agent Status

James Wicks May 28, 2021 15:04

2 votes 2 comments
Improve REMINDERS by allowing for specific date and time

Jim Simpson May 27, 2021 22:41

1 vote 0 comments
Outbound Number Shouldn't Change When Using Call Button in Call Log

Jess Majeski May 27, 2021 19:34

1 vote 0 comments
Additional Options for Exporting Activity Report

Jess Majeski May 17, 2021 03:01

1 vote 0 comments
Will the Desk mode be available with the new navigation menu?

m pab May 13, 2021 16:10

0 votes 0 comments