Ability to disable recording on Contact side on outbound calls

As there are still 11 US states that require two-party recording consent, it would be useful to turn off recording on the Contact side (only) of an outbound call. Speaking or playing a recording disclaimer on an outbound call does not set the stage for the best customer experience. This also seems like it would be helpful when using the auto-dialer.

If this could be accomplished via a toggle setting, that also might allow an Agent to re-enable the recording on the Contact side during a call. Scenario here might be that a Contact has agreed to purchase service during a call, and a recording of their acceptance of terms is needed.

(P.S. there are other solutions out there that do disable recording on the Contact side)




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